Qatar Airlines has been named Airline of the Year for 2021 in AirlineRatings.com’s coveted Airline Excellence Awards.
The Doha-based airline nudged out Air New Zealand and Singapore Airlines for the top spot followed by Qantas, Emirates, and Cathay Pacific.
Australian airlines have faired well for themselves this year, with Qantas winning Best Domestic Airline Service and Best Lounges and QantasLink taking home Best Regional Airline.
Virgin Australia won Best Cabin Crew for the fourth year in a row and took out a spot in the top 20 airlines in the world.
“We know many of our guests are going through a challenging time with the pandemic and everyday our team goes the extra mile to make their journey as easy and enjoyable as we can,” Jayne Hrdlicka, Virgin Australia CEO said.
“This award acknowledges our commitment to delivering experiences our guests love and is testament to what makes us Australia’s most loved airline.”
AirlineRatings.com editor-in-chief Geoffrey Thomas said Qatar was being honoured for its innovation, product, and industry leadership as well as its extraordinary commitment to keeping the world’s critical long-haul air routes open during COVID-19.
“The airline has a host of industry firsts. First to complete IATA’s important IOSA safety audit, first to be fully COVID audited and compliant by both AirlineRatings and Skytrax, and amongst the first to trial IATA’s COVID Safe Travel Pass,” he said.
“Qatar Airways is no stranger to the winner’s circle having picked up many awards for its service and cabin seating over the past ten years including a host of awards from AirlineRatings for its catering and business class Qsuite.”
Qatar also won Best Middle East Airline, Best Catering and Best Business Class.
Qatar Airways Group chief executive, Akbar Al Baker, said winning these awards was particularly special this year.
“Over the past 16 months, the aviation industry has witnessed some of its darkest…