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Has Covid-19 altered the trends in hospitality? We ask Suresh Nanda

The hospitality industry is witnessing some serious changes in trends this time. Today, they are focusing on providing seamless and exceptional hospitality while ensuring contactless services to the world that coronavirus has changed. Chairman of Claridges Group of Hotels, Suresh Nanda, says, “The pandemic has fostered the speed of the change in the already fast-moving world. This time, the brands did not get time for the technical evolutions and they were forced to embrace the changes in this new world where social distancing is the new normal.”

Brands in the sector are taking the help of some of the highly advanced automation technology including artificial intelligence and the Internet of Things (IoT) amongst others to ensure…

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