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How CoRover handles the pressures of building a bot for irctc.co.in

It was a simple query, but not one they could get wrong. So when CoRover was tasked with creating a chatbot for the India Railway Catering and Tourism Corporation (IRCTC) website, they knew a lot of their success would depend on how well they handled the ‘refund status’ query — one of the largest in volume on what was easily one of the busiest sites in India handling around 8,00,000 bookings daily.

“On AskDisha, people can ask by just typing or by voice in Hindi or English. Plus, there are different kinds of refund statuses on irctc.co.in, which we have to anticipate,” Ankush Sabharwal, Founder and CEO of CoRover tells indianexpress.com about the chatbot his company created for the Indian Railways ticketing…

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