Study shows TGCSA's graded establishments are ready to receive guests
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Study shows TGCSA’s graded establishments are ready to receive guests

A health and safety protocols study conducted by the South African Tourism (SA Tourism) Insights and Analytics team and the Tourism Grading Council of South Africa (TGCSA) has shown that 95% of the graded establishments were confident with their level of implementation of the Covid-19 protocols.

This study was done in line with the TGCSA’s objective to continuously ensure the highest levels of service excellence and placing the consumer at the centre of their world.

Conducted toward the end of 2020, the study surveyed CEOs, owners and senior management of 456 graded establishments across all nine provinces, and aimed to benchmark the implementation of health and safety protocols from the point of view of establishments.

Of the…

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