Consumer Goods and Services ombud Magauta Mphahlele said while the private security industry has its own regulatory body, namely the Private Security Industry Regulatory Authority, its code of conduct requires companies to comply with their own act and other relevant legislation, including the CPA.
Clearly the CPA introduced the no-penalty 30-day cancellation notice period (once the fixed term contract has passed) to avoid consumer abuse in the form of a 90-day cancellation notice period.
Covid-19 has heightened consumers’ need for flexibility; the ability to cancel without jumping through too many expensive hoops.
The airline industry has realised this and changed their Ts & Cs dramatically when it comes to cancellation.
Now for the…