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American Airlines just made a statement that may incense customers

You are why we fly, to some extent.


Screenshot by ZDNet

How honest should you be with your customers?

more Technically Incorrect

Should you tell them the real reason you do things? Or should you focus on making them as happy as possible? Especially if it’s as imperfect as air travel?

I only ask because of a fascinating interview with American Airlines CEO just published by The Points Guy.

In it, he discussed many issues, including the survival of his airline and its accelerated enthusiasm for packing as many people onto its…

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