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Lastminute.com faces legal action unless it repays £1m holiday refunds | Travel & leisure

The UK competition watchdog has said it will take legal action against Lastminute.com unless it pays more than £1m in refunds within the next seven days to customers it still owes for holidays cancelled because of the Covid-19 pandemic.

In December, the flight and hotel booking site agreed to pay £7m in refunds by the end of January to more than 9,000 customers whose holidays were cancelled because of coronavirus, following an investigation by the Competition and Markets Authority.

The CMA stepped in after holidaymakers spent months unsuccessfully trying to secure refunds from the online travel agent, many dating back to trips cancelled during the UK lockdown in March and April.

The CMA said on Friday that Lastminute.com still owed more…

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