After 40 years of jet-setting for work, Ross Lovelock’s attempts at using the Covid testing regime is the worst travel experience he has had.
The former business executive yesterday says he has forked out £396 for tests that never happened.
Mr Lovelock, 66, last week travelled to the property he has owned in the Algarve for 20 years with his wife Susan, having both taken tests at a total cost of £170 before leaving. The couple were so impressed with ExpressTest at Heathrow that they chose to use it again on their return.
Before travelling back to the UK from Portugal, a green list country, on May 28, they paid £118 to be tested on the second day after their return. But when they tried to fill in their passenger locator form, a reference number supplied by the firm was rejected.
The couple felt obliged to book tests again, spending another £118. The same error occurred, which the Lovelocks tried to explain to BA staff when arriving for their flight from Faro. They had separately…