Lastminute.com has a week to refund holidays or face legal action
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Lastminute.com has a week to refund holidays or face legal action

The online travel agent Lastminute.com has been given a week to refund £1.3m owed to package customers or face legal action.

Ten weeks ago the company committed to the Competition and Markets Authority (CMA) to pay out over £7m to more than 9,000 customers whose holidays were cancelled due to the coronavirus pandemic.

The firm agreed to make the refunds by the end of January. 

But the CMA says that Lastminute.com still owes over £1m to 2,600 customers.

The company is still sending out the same responses to customers that it issued last summer, reading: “If you are contacting us for more information about your refund’s status, we can confirm that it is currently being processed, and that you will receive an email with the details…

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