The Do's And Don'ts Of Effective Text Messaging In The Hospitality Industry
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The Do’s And Don’ts Of Effective Text Messaging In The Hospitality Industry

Nathan Mayfield, Vice President of ResNexus: Elevating industries, one business at a time, through service, innovation and education. 

Whether you love or hate technology, it continues to change how we communicate with one another. Texting is a great example. At times I find myself reminiscing about the “good old days” when we used our phones just to call one another. It seems we have come full circle; our main method of communication is now short electronic letters that lack the refined sophistication of classic written missives found in a Jane Austen novel. And that’s not necessarily a bad thing.

One growing trend I’ve observed in the hospitality industry, specifically, is to use texting to provide contactless…

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