DEAR TRAVEL TROUBLESHOOTER: In late 2019, I put a $500 deposit on a yoga retreat in Costa Rica. I paid the balance of $2,550 a few weeks later. These payments were made to International Yoga, a tour operator that specializes in yoga retreats.
In March 2020, I received an email from International Yoga explaining that the retreat was being canceled and rescheduled to April 10 to 17, 2021.
I’m a public school teacher and can only take vacation time during scheduled school breaks. The company did not schedule the retreat for the same week as 2020 (which would have worked for me). It was rescheduled to the week before.
International Yoga refused to refund my money. They are offering a $500 credit to a future retreat, so that means I’m losing $2,550. Can you help me get my money back?
— Erin Parisi, Chelmsford, Massachusetts
ANSWER: If your tour operator cancels your vacation, you should receive a full refund. But that’s not…